Terms and conditions

We have tried to keep the booking conditions as brief as possible, but we do ask that you read them in their entirety.

Bookings & Confirmation

All bookings must be made provisionally by email or telephone to ensure availability. Bookings must be made on the supplied booking form which must be completed in full. The copy of the booking conditions must be signed and dated by the person making the booking and returned with a 25% deposit within 10 days of the provisional booking being made (unless booking is made within 8 weeks of the start date of the rental period, in which case the full amount is payable immediately). Unfortunately, due to having been let down in previous seasons, we cannot hold a provisional booking for more than 10 days and failure to confirm your booking within this time limit will result in the loss of your booking. The owners accept no liability for any loss incurred as a result of a lost booking.

Confirmation of booking will be sent on receipt of a fully completed booking form, signed acceptance of the booking conditions and appropriate deposit. An invoice will be enclosed detailing amounts outstanding and payment due date.

Charges

Prices are per property, per week and include reasonable consumption of gas and electricity and use of the property’s pool, in season. Any rentals out of season will be adjusted to allow for extra consumption.

Breakage deposit

A breakage deposit of £25 per adult over the age of 16 is due with the final balance. This will be detailed in the invoice. This fee will be returned in full within 3 weeks of departure from the property on the condition that the property is left as it was found, clean throughout and with no unreasonable breakages.

Full payment for the booking is due no later than 8 weeks prior to the commencement of the booking. If the booking is made within 8 weeks of the commencement, full payment is due immediately. Reminders for the payment are entirely at the discretion of the owners and they shall not be obliged to send them. Failure to send the payment in time may result in the loss of part or all of the booking, and the owners accept no liability for any loss incurred as a result.

Cancellations

Cancellations must be made in writing, and will not be effective until received and acknowledged by the owners.

Cancellation charges are as follows:

Less than 8 weeks prior to arrival - 100% of total cost

8 - 10 weeks prior to arrival - 50% of total cost

More than 10 weeks prior to arrival - 25% (loss of deposit)

In the event that the owners have to cancel a booking, payments made by that date will be returned in full.

Arrivals/Departures

Guests are requested to arrive at their holiday property not before 4.00pm on the day of arrival, and to vacate the property by 10.00am on the day of departure (unless previously agreed otherwise). The owners accept no responsibility to provide any accommodation outside of these times and guests have no entitlement to remain inside the property or within the grounds of the property after 10.00am on the day of their departure.

Responsibilities

No responsibility can be taken by the owners or their representatives for adults or children playing in or near the swimming pool or on any of the apparatus on the property or within the grounds. Guests are strongly advised to supervise their children at all times, especially in the pool and garden areas. Use of any or all amenities on the property is entirely at the guests’ own risk. The owners cannot accept any responsibility for loss or damage to or from any motor vehicle whilst at the property.

Number of Guests

At no time may any person other than those documented on the booking form occupy any property or use any facilities at the property. The owners reserve the right to terminate any booking (either before or during the period) should the stated occupancy of the property be exceeded or any other party associated with the guests be found on the property.

Damage & Complaints

Damages to the property are the sole responsibility of the guest and reimbursement to cover said damages will be deducted from the breakage deposit where the cost is less than the breakage deposit. In cases where the cost of repairing said damages exceeds the breakage deposit, the owners shall be entitled to seek compensation from the guests. Reasonable breakages will not normally be recovered from the guests, but guests are kindly asked to make the owners or their representatives aware of any breakages prior to departure so that replacements may be found before the arrival of the next guests.

Every effort is made to ensure that the property will suit your requirements, but in the event of any complaint, notification must be made to the owners or their representatives within 48 hours of the occurrence of any problem.

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